Refund Policy

Initiating a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Email us at contact@shopbest.ltd with your order number, a description of the issue, and any relevant photos.
2. Documentation: Attach any required documents, including proof of purchase and photos of the product (if damaged or incorrect).
3. Return Shipping Address: Once your refund request is approved, we will provide instructions for shipping the item back to us. Our return address is:
   • 171 Wyse Road, Dartmouth, NS, B3A 1M7

Processing Your Refund

• Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the conditions for a refund.
• Approval Notification: If approved, we will process your refund on the original payment method within 10 business days. Note that processing time may vary depending on your bank or credit card provider.
• Contact Us for Status: If more than 15 business days have passed since approval, please reach out to us at contact@shopbest.ltd for assistance.

Special Circumstances

While we reserve the right to decline refunds for requests made after the 14-day window, we encourage you to contact us for assistance if you have unique circumstances. We aim to provide a satisfactory solution whenever possible, but approval is not guaranteed.