Return Policy

Thank you for shopping with us at ShopBest. We strive to provide high-quality products and services, but we understand that issues may arise. Please read our refund policy to understand when and how refunds are processed. This policy is based on the delivery date and not the purchase date.

Eligibility for Returns and Refunds

We accept returns up to 14 days after delivery for Canadian orders if the item is unused, in its original packaging, and in the same condition as received. Unfortunately, we do not accept returns for orders from the United States at this time.

Refunds are processed based on the following scenarios:

1. Products Never Arrived

   • If your order did not arrive within the estimated delivery window, please contact us at contact@shopbest.ltd with your order number. We will verify the shipping status with our carrier and, if deemed lost, issue a full refund or replacement.

2. Damaged on Arrival

   • If your item arrives damaged, please reach out to us within 3 days of receiving the product at contact@shopbest.ltd with your order number and photos of the damaged item. We will evaluate the claim on a case-by-case basis and, if approved, issue a refund or replacement.

3. Faulty Manufacturing or Issues After Use (Warranty)

   • For issues related to faulty manufacturing within the first 30 days, please contact us with a description of the issue and photos if applicable. We will evaluate your claim, and if the defect is covered by our warranty, you may be eligible for a repair, replacement, or refund.

4. Buyer Changed Their Mind

   • If you change your mind about a product, it may be returned within 14 days of delivery, provided it is unused, in its original packaging, and in resaleable condition. A full refund minus return shipping costs will be processed upon inspection.

5. Incorrect Product Delivered

   • If you received the wrong product, please notify us within 3 days of delivery with your order number and a photo of the incorrect item. We will arrange for a return and correct this mistake by providing the right product or issuing a full refund.

Initiating a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Email us at contact@shopbest.ltd with your order number, a description of the issue, and any relevant photos.
2. Documentation: Attach any required documents, including proof of purchase and photos of the product (if damaged or incorrect).
3. Return Shipping Address: Once your refund request is approved, we will provide instructions for shipping the item back to us. Our return address is:
   • 171 Wyse Road, Dartmouth, NS, B3A 1M7

Processing Your Refund

• Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the conditions for a refund.
• Approval Notification: If approved, we will process your refund on the original payment method within 10 business days. Note that processing time may vary depending on your bank or credit card provider.
• Contact Us for Status: If more than 15 business days have passed since approval, please reach out to us at contact@shopbest.ltd for assistance.

Special Circumstances

While we reserve the right to decline refunds for requests made after the 14-day window, we encourage you to contact us for assistance if you have unique circumstances. We aim to provide a satisfactory solution whenever possible, but approval is not guaranteed.